Insurance
From submissions and underwriting through to policy servicing and claims, we build and connect the systems that keep insurance moving.
Explore InsuranceTysers · Client story
An estimated 400 hours of capacity each week.
Digitised broking processes delivered an estimated 5% efficiency saving across a 200-person operations team.
400
hours / week
Estimated 5% efficiency saving across a 200-person operations team, equivalent to 400 hours per week.
60%
reduction
Customer-query resolution: 15 days to six
Context
Tysers’ Tconnect platform brought core broking processes into a connected digital workflow across the policy lifecycle. Systems iO worked with Tysers on placement, policy administration, document generation, compliance checks and operational visibility, linking front- and back-office work.
The delivery context
- Core broking processes
- Across the policy lifecycle
- 200-person operations team
The challenge
Broking work crossed placement, policy administration and customer-query handling. Repeated handoffs and manual steps made it harder to reuse data, coordinate front- and back-office teams and see progress across the policy lifecycle.
The starting point
The broking operations team comprised 200 people. The reported starting point for customer-query resolution was 15 days. This gives the query-resolution result its context; the efficiency estimate applies across the operations team.
What Systems iO delivered
Systems iO helped Tysers build Tconnect, a platform for placing workflows, digital policy administration, data reuse, document generation, compliance checks, reporting and operational visibility. The work standardised core processes and connected the teams and information involved.
The outcome
The reported efficiency saving is an estimated 5% across the 200-person broking operations team, stated as equivalent to 400 hours every week. This is an estimate of operational capacity. Separately, customer-query resolution time fell from 15 days to six: a reported 60% reduction for that process.
The technology behind the work
Explore OutSystems apps, agents and workflows, and how Systems iO works with the platform.
How Tconnect connects the work
Tconnect supports placement activity, policy administration, document generation and compliance checks. Data can be reused as work moves between front- and back-office teams.
Developed in OutSystems with Tysers, the platform brings the teams and information involved in broking work into a shared process.
"Our development partners, Systems iO, have been with us on the Tconnect journey from the very beginning…"
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