We are looking to add an Senior Business Analyst to our growing team in Johannesburg. Detailed job description is below. We offer competitive salaries and an excellent package of benefits including company retirement fund contributions at 7% of salary, bonus scheme, health plan, life cover and more. Jump to Work With Us to get in touch now.

A senior business analyst role carrying out as-is, to-be, process capture and design, working on a varied range of internal and external development projects. Taking business requirements and translating them into system designs and user stories.

Main Duties:

  • Conduct workshops with the business to elicit and document business requirements and priorities.
  • Analyse business requirements and translate into high quality artefacts such as; user stories, wireframes, data flows, process maps, business requirements documents, presentations, and options papers.
  • Use design thinking, or similar approaches to:-
    • Define needs, designs, problems and insights.
    • Ideate by challenging common assumptions and creating innovative solutions
    • Prototype to test and validate solutions
  • Analyse and document “as is” business processes. Evaluate the current state of business process to identify opportunities for improving the process. Model the optimized “to be” future stated business processes.
  • Act as SME within the Agile Development Team, taking ownership of artefacts.
  • Complete data analysis when required (e.g. impact analysis, data quality analysis, data migration, data reconciliation).
  • Conduct/facilitate acceptance tests for solutions with user community, including development of UAT test scenario and test scripts.
  • Develop, deliver and evaluate process and technology training and supplemental materials
  • Communicate progress, issues and risks to stakeholders.
  • Prepare and deliver presentations.
  • Report and communicate fluently on all aspects of work and communicate effectively with all levels of management and in public forums.
  • Provide business with effective support and advice in relation to technology.
  • Promote and maintain high professional standards whilst delivering technology to the business.
  • Develop close business working relationships.
  • Liaison between the business, IT department and external parties.


Education / Training / Qualification required:

The following qualifications are preferred but not essential

  • Degree Level
  • LM1, LM2 CII

Business Analysis Certification and/or Business Analysis Diploma


Knowledge / Skills / Abilities required:

Knowledge & Experience:

  • Minimum of 3 years Business Analysis experience in Insurance or financial services
  • Ability to act as a team lead for 1-2 other business analysts, mentor and develop them
  • Good knowledge of the London Markets and/or Insurance Sector, both in terms of business processes and functions.
  • Good understanding of the SDLC, and familiarity with Agile delivery methods.
  • Experience of full project life cycle, from initiation into business as business as usual.
  • Excellent knowledge of Excel, Powerpoint, LucidChart and Visio or other process mapping software
  • Experience of working with external parties and suppliers.
  • Azure Devops for user story creation, sprint planning
  • Gherkin syntax



  • Strong interest in technology / digital solutions
  • Detail oriented, analytical and inquisitive
  • Creative and innovative.
  • Able to gather business requirements and produce documentation to a high standard.
  • Able to write systems design documents.
  • Able to recognise potential assignments outside areas of specialisation, challenge current processes and willing to suggest new ideas and change.
  • Able to communicate to all levels of the business from senior management downwards and fully experienced at dealing with suppliers/client/users.
  • Able to work well on assigned projects, providing end to end support.
  • End to end experience of the project lifecycle.
  • Team player, pro-active, confident, logical and tenacious.
  • Able to identify issues and solve problems in a logical manner.

Takes initiative to keep skills up to date and maintain awareness of developments in Insurance Technology.

Listed in Recruitment, South Africa On 27 November 2022

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